VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

VFS enquiry services

Our visa staff are able to help you with any questions or queries about the visa application process. You can also find this information on this website or on the UK Border Agency websites. We would maintain the confidentiality of all personal information and your call will be monitored.

Email inquiry- This service is free of charge
E-mail: info.ukkr@vfshelpline.com

Call centre - Calls are charged at 6,600KRW for each call at a fixed rate.
Calls within Seoul: 6926 5050
Calls from outside Seoul: 02 6926 5050
International call: 0082 2 6926 5050
Hours of call centre operation: 9:00 - 15:00

Please note: only local Korean credit cards are accepted.

Important note: If your enquiry is about the status of your visa application, please use the Track your application facility and see the Guide to processing times page on this website for information on processing times.

Please note: Calls received at the UK Border Agency at the British Embassy will be re-directed to the call centre.